Are We Really in Good Hands?

The outlook for the North Broward Hospital District without Alan Levine is cloudy

Alan Levine remembers the morning in 2004 when Jeb Bush got serious about turning around the North Broward Hospital District.

At the time, Levine was Bush's deputy chief of staff in the governor's office. He was at his desk about 7 a.m. when the governor came into his office with a faxed article in hand.

What the heck is going on in Broward? Levine remembers Bush asking him.

The governor tossed the fax to him: It was a New Times story about waste and mismanagement in the public hospital system. And Bush, he says, was steamed. "I'd never really seen Jeb Bush mad."

Levine's life changed dramatically from that morning on. Bush made it Levine's job to turn the district around, working from Tallahassee. Then, at the end of 2006, Levine took control directly, becoming NBHD's CEO.

The ambitious Levine, whose own political aspirations were slowed when he lost a bid for the state House 11 years ago, was never expected to make a career at the district. But when he announced last week that he was leaving Broward to become Louisiana's secretary of health and hospitals, it was still a jolt — and not a good one.

The 40-year-old executive led the transformation of the tax-assisted district from what was little more than an incestuous mix of corrupt insiders, led by former NBHD General Counsel William Scherer, into what now seems a respectable organization.

Of course, Levine had Bush behind him. The governor replaced all but one member of the district board. Several top executives were fired, including Scherer.

Levine oversaw the restructuring of wasteful contracts, saving taxpayers tens of millions of dollars. Those cuts were cited by Moody's and by Standard and Poor's when they recently raised the district's bond rating, which has allowed for more tax cuts at the district. It received $160 million from homeowners this year, a steep decline from recent years.

Levine was exactly what the district needed, a well-meaning outsider with a no-nonsense mandate from on high. The question now is whether he leaves the district in a position to build on its gains.

Frank Nask, the district's chief financial officer, will become interim CEO. Levine chose Nask for the post. He thinks the world of the older Nask, who mentored him when he started work out of college at Bayonet Point Hospital in St. Petersburg. Levine quickly rose to vice president of Bayonet Point.

"His work at the district has been very good," Levine says of Nask. "When it's not good news, he tells me, and when it's good news, he tells me. I have every confidence in him."

Those who live in Palm Beach County may not remember Nask as fondly. From 1996 to 2001, he was CFO of a private hospital company that ran the county's tax-assisted Good Samaritan and St. Mary's medical centers. During his reign, those hospitals were deeply plagued by mismanagement and financial problems. The state Attorney General's Office had to clean up the mess.

Nask hired a Nashville company to oversee billing for the two hospitals. He thought that move would save money, but it wound up wasting millions of dollars. Then Nask and other company officials blamed their budget problems on the costs of treating the poor and asked the public health district to bail out the hospitals. The Palm Beach Post, which covered these problems, concluded that Nask and the other officials were secretive and inept.

Levine stands by his hire. "That was a situation where two independent hospitals merged and both wanted the other to be closed down," he explains. "Frank has told me it was absolutely one of the most impossible situations imaginable. It couldn't work."

Perhaps, but one of the criticisms of Nask's ill-fated deal with the Nashville company was that due diligence wasn't done to try to make sure it would work. And now sources close to the district tell me that may be the case with a large recent development at NBHD.

The district spends about $100 million a year on medical supplies. About two months ago, at the urging of purchasing director Brian Bravo, Levine and Nask took much of their medical supply business from Premiere Medical Supply, which had been the district's primary supplier, and gave it to the smaller, less-established MedAssets, which had been a secondary supplier.

They did not get competing bids or board approval for the change.

That's not good public business. It's even worse when you consider that MedAssets is primarily a technology company and that it was $125 million in debt when Levine and Nask made the change. (MedAssets went public in December, in part to raise money to pay off the debt.)

Levine and Nask didn't foresee that the decision — and the seemingly hasty way it was made — would prompt Premiere to sever ties with the district last month.

Bad news. Not only was the district counting on Premiere to be its backup supplier but the district actually owns shares in the company.

Premiere spokeswoman Stacey Brown said the district's surprise decision gave Premiere no choice but to leave the district. "We don't take positions of being a secondary [supplier]," Brown said. "We were not given an opportunity to maintain the relationship." Brown says she is confident that had the district bid out the business, Premiere could have brought more value than MedAssets.

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  • Anonymous 01/22/2008 11:54:00 PM

    To Amazed � thanks for keeping us on point with this. To that end, two things stand out: 1)If this deal was so darn good, why was it done in the dark? Heck, saving (supposedly) $6 million should have been something that was shouted from the rooftop (which still leads back to the $3 million in savings that Bravo had agreed was saved last year from Premier and the $5 million he committed Premier to saving this year). With a deal this good, why were various departments not included in the decision until after the deal was made? 2)And if the $6 million in promised savings was made without the benefit of a competitive bid process, how much more could have come the District�s way by opening it up to all comers? I wonder what questions our esteemed commissioners will be asking about this whole mess at tomorrow�s meeting over in Coral Springs? Bob, I hope you�re there to get their take on this.

  • poor but not dumb 01/22/2008 6:07:00 AM

    to Anonymous � January 19, 2008 @ 12:53AM: Did it ever occur to you lowering millage rates puff up the political stanceof the board members and put less money out there to treat indigents? Simple math if you have 10 million dollars coming in from "X" millage rate and 5 million coming in from "y" millage rate..how many poor people can you treat? Property values are not going up by the way, so the answer is THE NBHD KEEPS SCREWING THE POOR! The mistakes these people are making are literally off the back of the very people in our comunnity who need help the most. Again, why do't we hear anything like this fromt he SBHD? Maybe they need to come in an run the place.

  • Amazed 01/22/2008 2:27:00 AM

    O.K. Now I am realy AMAZED! The P.R. folks from MedAssets are sending their anuual report type spin as a response? Did I stumble upon MedAssets Corporate web page by accident? I don't think the overall problem is whether or not MedASSets can save the ASSes of of the hospital world. I think the issue is once again corruption. Let's stay on track here guys. Follow the money, that's where you'll find the story. If people are incompetent--they need to go and the people who hired them need to go as well. Run the NBHD like a real business--I beleive that Mr. levine was trying to do that--continue the work...and Bob, for god's sake get to work!!!!!

  • Anonymous 01/21/2008 9:21:00 AM

    JLB: Oh please - tell me you don't work for for MedAssets. Problem, Process, Learning, Results.... Regurgitate it an spit out for all of us. Why didn't Jackson Memorial buy this crap. Please tell us all how in detail how MedAssets is going to save NBHD $6 million then we'll listen to Christiana and St. Joseph crow about the GPO that really isn't a GPO but a $125 million in debt publicly owned technology company that answers to its shareholders and not to the hospitals that own Premier.

  • JLB 01/21/2008 7:56:00 AM

    Problem Jim McManus, Vice President, Finance, at St. Joseph Health System, in Orange, California, needed more�more cost savings across the board on supplies, a better way to deal with physician preference items, a more customized relationship with his GPO partner, and he wanted it all supported by an IT platform and e-catalog system that would increase his group's productivity, not destroy it. The St. Joseph Health System consists of 14 acute care hospitals, as well as home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. Its 18,000+ employees cared for almost 3 million people each year and at the same time supports a wide variety of initiatives that put some $220 million back into the communities it serves. "When you have that kind of responsibility, you need to do everything you can to manage your costs and enhance your revenues," said McManus, "and to do that, we needed a new kind of partner." When McManus presented MedAssets to his executive team, they had only one direction: Get results now. McManus noted he had no concerns about delivering on that direction because of the speed and flexibility shown during contract negotiations, and the systematic approach that was laid out to get the IDN converted. What was the process? Contract Negotiations and Flexibility McManus identified three things that set the stage for his ultimate selection of MedAssets: Ability to deal directly with the MedAssets management team Flexibility related to existing contracts and local contracts that provided better results for the St. Joseph Health System Compatibility with the mission, vision and values of the Health System "The St. Joseph Health System is an organization that places the highest value on people and their ability to act with compassion and justice. We highly value partners who bring transparency and accountability to their business dealings," said McManus. "From the very first encounter with MedAssets, the team demonstrated exactly the same principles. It's hard to put a dollar value on that." Strategic Information and Implementation MedAssets moved quickly to implement the contract conversion process. Through partnering with the St. Joseph team and engaging immediately its Strategic Information Tool, referred to as SI, MedAssets has been collecting, consolidating and analyzing materials management data across the organization. About $28M of savings that could be generated from higher compliance was identified, and about $8.5M of those savings had been realized in the first six months of the contract. This process is still ongoing, but the early impact has been promising. CDQuick� Electronic Catalogs Just identifying the savings isn't enough, however. The data has to be turned into meaningful information and then delivered in real-time to the people who need it most. Enter the Consolidated Contract Catalog and Formulary (3CF) that provides to St. Joseph access to its contracts and each line item product as well as options and opportunities for improving the pricing positions. Uniquely customized for St. Joseph, the Internet based on-line master catalog has begun improving productivity and compliance. Its advanced reports program also allows St. Joseph to monitor a variety of key indicator metrics so results can be reported in meaningful terms. Physician Preference Items Physician preference items are one area of purchasing that goes beyond price and item negotiations. Those who hold life in their hands want the best tools possible, but in many cases best is not always the most expensive. Aligning physicians around better decisions in this category is another area where MedAssets, through its partnership with Aspen Health Metrics, assists St. Joseph. Stents, spinal implants, assembled cath lab supplies, cardiac rhythm management devices and orthopedic implants are areas being addressed immediately. What were the results? We have clearly demonstrated significant hard costs savings, and in a few cases identified new revenue opportunities," said McManus. "But something else important has happened: there has also been a significant savings in the wear and tear on our staff. Each member of the MedAssets team has partnered with our team of Materials, Operating Room, Pharmacy, Radiology, Laboratory and Food and Nutrition Services Directors as if someone's life depends on a successful outcome. And in our business, it does. I couldn't ask for more than that."

  • JLB 01/21/2008 7:51:00 AM

    Christiana Care Health System Wilmington, DE Problem How to decrease costs by $2.5 million without compromising the quality of care�that was the big challenge for Ray Seigfried, Christiana Care�s senior vice president of Clinical and Material Management Services. Christiana Care is one of the nation�s largest not-for-profit private teaching health systems. The first thing Seigfried did was put his existing GPO relationship under the microscope. He realized it would take a different strategy and a new kind of partner to help Christiana Care reach its goal�a partner that incorporated a flexible product contracting approach creating a win-win for every player on the team. But walking into the executive office and the boardroom to convince leadership to end a current, longstanding GPO relationship is never easy. Hence, the specific amount of $2.5 million dollars. Seigfried was confident that if a different GPO could deliver those kids of savings with a customized clinical program, it would justify the trouble and trepidation associated with making the change. �We needed to find the right balance of commodity contracting and customization,� said Seigfried. �That�s why we chose MedAssets.� Process MedAssets� strategy was to focus the effort primarily on physician preference items, an area in which most materials managers fear to tread. Seigfried quickly assembled a work team, placing a premium on the leadership and relationships between physicians, administrators and MedAssets. Christiana Care already enjoyed a level of collaboration and mutual respect between clinicians and administrators. Seigfried�s team and Christiana Care�s physicians were determined to mutually build a new model that would allow administrators and clinicians to deliver the highest level of care while keeping costs to a minimum. Seigfried formed a committee comprised equally of physicians and administrators. Together, at every step of the process, they would evaluate all supply chain issues and any other initiatives that impact costs, but also affected the facility�s ability to deliver the highest level of quality care. At the conclusion of each review, the committee was charged with making recommendations as a collective group. �There was a newfound collective sense of commitment, enabling us to build stronger relationships while also building support for future decisions regarding implementation,� says Seigfried. Using Aspen Healthcare Metrics� industry-leading benchmarking approach, the team was able to gather and analyze data that demonstrated how Christiana Care compared to similar facilities across the nation. The data was segmented using a variety of metrics including: procedures by DRG, volume, vendors used and the prices paid for each item per contract. From day one, the team was intent on using that knowledge to become a more educated buyer. Learning �What we learned was overwhelming,� says Seigfried. �When comparing price points for our physician preference items with what other similar systems were paying, it was clear that we could do much better, especially in the Cardiology, Orthopedic and Spine specialties. And we could do it without making a single compromise in clinical quality. A key factor was Aspen Healthcare Metrics� ability to provide relevant clinical data and input that was credible and helpful to our physicians.� The data also provided a credible starting point from which the team of physicians could base their research and conclusions. All data was fact-based and fit the same criteria rooted in the research methodology that drives all clinician decision-making. The data was benchmarked and could be replicated by a third party. What were the results? In the first year of partnership with MedAssets, Christiana Care reduced PPI costs by more than 6 percent and that number grows with each passing month. To date, Seigfried, along with physicians and Aspen, have identified over $3.4 million in savings, and have achieved over $4.2 million in actual savings in the PPI category alone. An added and surprising benefit is that 99 percent of the suppliers that were in place when the change was implemented one year ago continue to be in place today. Seigfried�s team was able to use the data it collected to effectively negotiate better pricing on existing contracts. And the MedAssets-Aspen team provides an ongoing compliance-monitoring tool that helps Christiana Care keep pricing in place.

  • James 01/20/2008 3:41:00 AM

    We have used Premier and find them to be very average. The hospital system I work for is preparing to pull out as well.

  • Truth 01/19/2008 10:33:00 PM

    Mr. Norman, Do a public access record request and get copies of the Premier contract and the alleged "Med Assets" agreement. Pull a request for all of the emails to or from Nask, Bravo, Premier, and Med Assets. Pull a request to see how much money Med Assets saves the Pharmacy. Pull a request for any communications from Bravo or Nask to anyone in Premier indicating any problems. You will find and can report the factual TRUTH. The TRUTH is that the NBHD did not have a primary GPO agreement until December of 2007. The TRUTH is that Premier gets to keep more than one million dollars because of Bravo's arrogant actions in handling the transition. By the way, if Premier is so poor, why do over 1,700 hospitals nationwide rely on their services and contracts? Why does Memorial and Baptist use and keep Premier even after recent evaluations of other GPOs?

  • John Garon 01/19/2008 6:54:00 PM

    We are surrounded and bombarded by it all day long! It appears on every level of government mandates for policies and procedures, when the procurement of good and services is called for! Why? Oh why do we continue conducting massive official business in the shine of the Moon? Could it possibly be . . . Satan?

  • Anonymous 01/19/2008 11:52:00 AM

    To Anon @ 12:53 - No, let�s get this really straight. Talk to the folks that were involved with negotiating deals like the ortho implants and you�ll find that Premier brought in their consultants (free of charge) to help one poor Bravo POUND on the vendors who was at a loss as to what he needed to do. Why, because he let the contract run out to the very end and was stuck with trying to get some deal that made sense. Premier came through and saved his sorry ass no matter what he might say. From where I sit, NBHD got average pricing because incompetence and arrogance got in the way. Oh, as to your challenge to the peanut gallery, ask Bravo how many MedAssets meetings he attended free of charge (e.g. San Diego) and all the technology products that are coming the District�s way without cost. Maybe I'm wrong and you're better off allowing ten year relationships with Malcom Baldridge Quality award winners like Premier to be cut off on a whim.

  • Anonymous 01/19/2008 8:53:00 AM

    Let's get this straight. We are not talking about the purchase of individual supplies. The District, and all hospitals for that matter, change what supplies they are going to buy all the time. For instance, we may be buying stents from one vendor (and we buy hundreds of thousands of dollars in stents), or orthopedic implants from a vendor (again, hundreds of thousands in ortho implants), and on a dime, based on negotiations, may change to another vendor based on getting a better price. We WANT the District to exercise this prudence in buying supplies. Premier sucks.. Its a joke. Just look at the orthopedic implant pricing we were getting from Premier before Bravo, Nask and Levine forced the orthopedic implant companies to lower their prices. Read the emails! District management POUNDED on the vendors. The vendors bitched and moaned, and guess what? At the end of the day, they gave up better pricing. And guess what? They are Premier vendors, and even after the improved pricing, the District is still not getting even average pricing. They are still paying more than the average. Premier does nothing to help the District. SBM asked a great question. If Premier could save this money before, why didn't they? They should have and didn't. As for the discussion about the Purchasing code...read it again. The part of the code you referenced does not apply to typical supplies. Supplies are specifically exempt from going through procurement. Supplies change too often to go through a procurement, and there is constantly negotiation on supply costs. It would literally paralyze the organization if they had to bid out the THOUSANDS of supplies they buy. That would be just stupid and self-defeating. The taxpayers would get screwed. Here's what we are talking about. MedAssets may provide like 30 percent of the total supplies and Premier 70 percent. What Bravo did was move MedAssets to providing 60-70 percent of the supplies. MedAssets already had a contract, so there was no reason to bid out the entire supply chain GPO. Certainly, the District should do that if they try to bring in a vendor that doesn't already have a contract. But in this case, MedAssets already has a contract. No, Levine didn't solve all the problems. How could he? Most of the problems are 20 years in the making, and will take some time. What I can say is that the employees generally really like the guy, and the Doctors like him. Why? Because he was a straight shooter, whether you liked what he said or not. He communicated with us, and I for one appreciated that. The problems at the District stem from the Board. When the Board interferes, it always goes bad. And that's what keeps happening. I think Norman has this story right. I worry about the District now that Levine is leaving. Alot of us really believe we are on the right track, and part of the reason is it was pretty commonly known that Levine didn't put up with the corruption, even if it cost him. I really respect him, and I feel its a huge loss that he's leaving. I don't know Mr. Nask, but everything I have heard about him is he's not political. I say...keep the vendors on their toes, and don't let them think they are entitled to the District's business. They aren't. So what if Premier is gone? Oh, and for those who are going to make nasty comments just because I support management's decisions, some of us genuinely care about the District, and don't have any agenda other than we love our jobs and we do trust leadership when we believe they are trying to do the right thing. Even if management makes a mistake, they deserve the latitude to make their best effort to save money. And if every time they try we in the peanut gallery accuse them of having ulterior motives, we are not being helpful. If you have evidence someone is doing something here because they have ownership in MedAssets, put your proof on the table. If you believe Levine, Nask or Bravo are doing this because you have proof some corrupt deal was done, then what's your proof? From where I sit, my proof they are trying to do the right thing is the fact that just about every independent assessment of what they are doing at the District has shown positive results (improved bond ratings, meeting their budgets, their focus on patient satisfaction, etc.). According to the newspapers, they have saved millions of dollars, which has allowed the board to cut taxes. I don't know...maybe I'm wrong and we were better off paying more for the contracts they cut and paying our maximum millage rate.

  • Anonymous 01/19/2008 8:08:00 AM

    The Old Bob Norman � I would have to believe you�re there reading all these posts and itching to go. Not only would I be asking around the 6th floor, take a trip down to the 2nd floor in Purchasing to see the real chaos this decision has caused.

  • Amazed 01/19/2008 6:16:00 AM

    Bob, Bob, Bob... What happend to you? There's this kind of story and all we get is a fluff pice on Alan Levine? I beleive Alan was probably the best thing to happen to the NBHD. He was a nice guy, smart, politically saavy and above very charismatic - Hey, he charmed you. He was however, not in the office very much. There have been shady deals going there for years and they did not cease under his reign and only will get worse with the new leaders the helm. I think Alan thought it would be nice to give an old friend a job and failed to really see things for what they were. Now that he is gone, I'd poke around at the contract switch a bit more; you may be surprised at the real reason for the switch. The "NBHD" owned a piece of Premier AND maybe"someone" owned a piece of the MedAssets. Also, if you could bring back the Old Bob Norman--you know the one who investigated the hell out of things--that guy was snowed by no one. Including media and hr vp's who work hard at keeping info at bay, board memebers with their own agendas (and the ALL have one) or anyone else who would stand in the way of getting a the truth. If I were you, I'd ask to see every email coming out of that 6th floor. trust me, you'd be very surprised at what people actually write in email Lastly, I have to ask--how come we never hear any issues with the SBHD? How can an entitily 15 miles away doing the very same thing be in good shape financially, never any scandal word about them...hmmmm

  • Truth 01/19/2008 5:43:00 AM

    SBC, In general, your comments and philosopy make sense. However, Florida code and the District's own procurement code demand due public bidding. The fact is that the District did NOT have an agreement with Med Assets. The new relationship is part of a new contract. The existing contract was a leftover from the relationship with Shared Services (now absorbed by Med Assets). As far as McKesson goes, the NBHD uses Medline (inherited the business because Pharmed failed; not by bid award). Prior to that, we used Cardinal Valulink. McKesson was never and is not the supplier. Look, I don't blame Nask, Levine, and Bravo for trying. The problem is they are hot-headed and do not follow procedures of good business ethics. Their rash decisions will lead good intended decisions to financial and patient harm. Levine won't be around to answer the questions, but maybe Nask and Bravo will. I challenge Mr. Norman to monitor the monthly cost of supplies and equipment and report if they go up or down. By the way, nobody mentions the time period for the proposed 6-million savings. Lastly, will Med Assets or "McKesson" cover the check for 1-million that we lost because of how Premier was terminated?

  • Anonymous 01/19/2008 1:47:00 AM

    To SBC - The Big Deal and reality of this is found within the NBHD�s own procurement code which states: Section 1.0.1 - Bid exemptions up to and including $250,000 require CEO approval. Bid exemptions exceeding $250,000 require Board approval. All bid waivers exceeding $50,000 require Board approval and separate resolution. As for providing savings, ask Bravo about the millions in savings he signed off and acknowledged that they got from Premier last year and the millions more in savings he had Premier committed to this year. As far as Premier being another company and practical business, NBHD was an owner in Premier. That�s like Nask firing himself (which by the way�). Regarding ant hills, sinister problems, glitches and no impact on patient care � you think your lives are a little more difficult now � we�ll see how MedAssets performs going forward (given that even Jackson Memorial got rid of them as their GPO).

  • SBC 01/18/2008 11:47:00 PM

    Truth, MedAssets already had a contract with the District, thus there was no need for another bid process. Also, since we are now talking reality and practical business, Premier is running around town telling everyone they would have saved the District as much as Med Assets. OK, well, IDIOTS...why weren't they giving Broward Health the savings then? If they were so ready to give more savings, then why weren't they? The reason..Premier is another company trying to make money. Good for Nask. He is sending a clear message that no one is entitled to a contract with the District, and if you are a vendor and you don't give them the best deal, then you stand to lose your business with the District. That's how it should be. The TRUTH is...MedAssets uses McKesson just like Premier does. So the distributor didn't even change. The only thing that changed is the District saved millions of dollars, and its guaranteed savings. You people are trying to kick an ant hill, but there is nothing there. Levine and Nask have saved tens of millions of dollars, and rather than thanking them, you guys keep trying to find some sinister problem where none exists. I wish they would shove more vendors out the door if they don't come up with more savings. And if the process of changing vendors has some glitches, then so be it. That happens. It has no impact on patient care...just makes our lives a little more difficult during the transition. Big deal.

  • Truth 01/18/2008 6:51:00 AM

    To:Critical Observer All you did was quote Alan Levine like a loyal puppy. The truth is that any guaranteed savings will be soft-dollar estimates. Premier offers savings that will match anything Med Assets offers. Any manager in-the-know here at Broward Health knows that. Premier receives an average of 3% of the 100-million of purchases. Of that, they pay expenses and return more than half of that back to Broward Health. Bravo and Nask erred in their snap judgement which made them forfeit and lose any of this money due to Broward which is over $1 million IN CASH. The problem is that the decision was made in secrecy and DID NOT GO THROUGH THE BID PROCESS AS MANDATED BY STATE LAW. This was an inside job or they would have evaluated all existing companies and did a bid to determine a replacement, if needed. I heard that Memorial did a similar evaluation and found that Premier provided the best numbers. They did not switch. I just hope the board of directors knows that no-bid contracts continue. They also should ask for annual reports to see if savings are ever realized. I bet not.

  • Critical Observer 01/18/2008 4:20:00 AM

    To Nurse at 5:55pm - what critical mistake are you referring to? "Levine says that things have run smoothly with MedAssets and that he wouldn't change a thing. The decision was based on MedAssets' guarantee that it would save NBHD $6 million, he says." And why should patient care be a factor when "Levine says he doesn't know of any problems arising from the change. "If there were any problems with the MedAssets switch, none of it has bubbled up to my level. It was a no-brainer decision because it saves us money � and the state right now is facing a $2 billion budgetary shortfall."" Lesson learned - go take of your patients and leave the business of healthcare to those in the C-suite.

  • Nurse 01/18/2008 1:55:00 AM

    Mr. Levine and Mr. Nask made a critical mistake by not asking clinicians their opinion on supplies that change the care of patients.

 

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