Taylor Chapman: Dunkin' Donuts Ranter Has Mental Issues

On a bright and humid Saturday morning, a tanned woman approaches a Dunkin' Donuts counter, brandishes an iPhone, and informs the employees they're under "video surveillance." They'd forgotten her receipt the night before, she proclaims, so now she's returned for a free meal.

And revenge.

In a hoarse voice, she orders the entire menu — twice. Then the brown-haired model threatens to "nuke" Dunkin' Donuts from Mars, settling her gaze upon an Indian employee named Nidi at the coffee machine. "You're a complete cunt sand-nigger whore," she seethes. "I hope you're happy with your little fucking sand-nigger self because I'm about to nuke your whole planet. You think you're tough? Big fat Arabs bombing the Trade Center. I'll show you tough."

See Also: Taylor Chapman, Dunkin' Donuts Hater, Has Been Arrested for Mental Problems

In one of the purest examples of how a cyber-connected, media-saturated America can catapult an obscure individual into nationwide notoriety, this self-shot video featuring 27-year-old Taylor Chapman started on Facebook — then went supernova. In a matter of days, Chapman became the most hated woman on the internet. Gawker called her "pure evil" and the "worst person ever." The Smoking Gun described the Oakland Park resident as "horrible" in an article that spawned nearly 3,000 comments. One online commenter advised: "This bitch needs to kill herself." Another posted: "I hope [Chapman] lives a very long and lonely life. [She's] so deserving of it." (New Times also published five articles calling Chapman a "local racist.")

What most of those million-plus readers worldwide didn't know, however, was that Chapman has struggled with mental illness for most of her life and been hospitalized at least twice. That's what New Times learned by consulting with Chapman, her fiancé, her friends, a former roommate, and public records. In 2011, she was arrested in Marion County under the Baker Act after exhibiting multiple personalities, according to police records. "I was first diagnosed when I was 7," she told us in her first public comments since the Dunkin' Donuts rant went viral. She declined to elaborate. "I will make my public statement when I'm ready. And I'm not doing it for free."

The contrast between Chapman's vulnerable background and the hatred leveled at her raises questions about how viral internet posts can instantaneously create heroes and villains without including all the facts. Since June 10, when the Smoking Gun posted her video, Chapman has changed her phone number, lost her job, and deleted her social media footprint. Yet it's a digital scarlet letter that won't soon disappear. "Everything's changed now," says Krystal Hosch, sister of Chapman's fiancé, Sean Hosch. "Taylor's sick. She's sick. She's been off her medication, and that's absolutely what caused this. That video will ruin her life."

Chapman's friends, former roommates, and past coworkers say they don't know much about her past or family. "I think she came from Fort Lauderdale," said Cherie Born, who lived with Chapman for ten months in 2011 in Ocala. "I don't really know anything about her past."

In fact, Chapman is from Indiana but went to school in Henderson, Kentucky, according to Henderson County High School's 2003 yearbook. Then she bounced to South Florida, where she listed a single-story house on Orchard Tree Lane in Tamarac as her residence on a driver's license. Later, she enrolled in Nova Southeastern University, graduating with a bachelor-of-science degree in 2010, said a university spokesperson.

Around this time, she met tall and sandy-haired Sean Hosch at a party. They had an intense romance, fighting constantly, recalls Cherie Born, who is the Hosches' aunt. "[Sean and Taylor] would go into their room, and they'd fight, but then hours later, they'd come out, and the next day or evening, everything would be fine."

Ross Buehrer, 22, attended Fort Lauderdale High School with Sean Hosch. "He was just a normal kid," says Buehrer. "But when he stole our dirt bikes, everything kind of changed." According to a police report, Hosch and another young man broke into a storage unit on SW Seventh Avenue in Pompano Beach in February 2011 and stole two dirt bikes. Hosch was charged with three felonies, pleaded no contest, and was put on probation for 18 months.

Weeks later, Fort Lauderdale Police busted Hosch for reckless driving and possession of cannabis. He pleaded no contest to those charges as well. Within months, he and Chapman had moved north to Belle­view, near Ocala, where Cherie Born moved them into a vacant house she owned.

Born thought the bucolic setting would calm the couple, but problems followed. "The first week, Taylor called me a fat fucking whore," says Born, who had hired Chapman as her marketing director at the local family business, Comfort Care Medical Equipment & Uniforms. "She just snapped and called me that for no reason... I said, 'What the hell is wrong with you?' She was ready to fight."

Later, Born said, Chapman apologized and furnished a medical report detailing severe mental illnesses to explain her behavior. One minute, she'd dote on Born, referring to her as Aunt Cherie, and prepare her dinner. But then, without warning or provocation, an entirely separate Chapman would emerge. It was confounding and terrifying. "She was very beautiful and very personable," Born remembers. "But she would just snap and flip out. She would yell profanities. And I was in shock. She'd make these little outfits, take a dress and cut it really short, and take the extra cloth and make a headband."

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24 comments
tambocha
tambocha

She's crazy, surprisingly thin, and in Florida.   I'm strangely attracted to her.

gilbert.quintana
gilbert.quintana

I don't buy it.


This explanation sounds like something a lawyer would make up to help soften the blow and repair her image. I don't buy it for a second.

hollywoodncatmpr
hollywoodncatmpr

The same argument is used in our Court system..."By Reason of Insanity or Temporary Insanity."


I don't buy it.  IF it is true, this woman should be committed to an institution and a Lobotomy should be performed.

squanbeachgal87
squanbeachgal87

What she is guilty of, no one seems to be mentioning... Besides the obvious, it seems to myself and others I have shared my input on her lucidious acts, why hasn't anyone mentioned committing Guilty acts of HATE CRIMES and or TERRORISTIC THREATS?!!! I think she should be facing those charges and this be taken 100 percent serious. Anyone else agree?

waylon.mercy
waylon.mercy

So what this article is saying is that she should be forgiven because her mental illness makes her a complete asshole.

no.

westwingpotus
westwingpotus

I realize that the whole purpose of this article was to make me feel sorry for Chapman, but hey I don't.  She totally lost that oppotunrity at the demand that she get paid for her story -- she's apparently lucid enough to be completely manipulative.

She chose to go off her meds.  A choice that she made while she was ON her meds.   Given that, I'm betting that even on her meds she's a complete PITA and a see you next tuesday.

SassyBoy1
SassyBoy1

There's no doubt she has mental issues, but she does have a responsibility to stay on her medication. Her refusal to take it does not grant her the right to act the way she did in this video.

sneakers11
sneakers11

As someone with 'mental issues', I think it's a cop out. This woman deserves the consequences of her horrendous video. She shouldn't be pitied for being 'off her meds.' That's just insulting to the many, many people with a chemical imbalance who function within the boundaries of society.

faro0485
faro0485

No, Taylor Chapman was in the right when she did what she did in the video. People should take her example. She's a real champion for Quran 83:1 as well as Quran 25:63.

dragfly8
dragfly8

Who decided she has mental issues? Maybe she's just an asshole

jessy1991
jessy1991

Whether or not this is an issue of mental illness or not, it just digust me that this behavior continues to occur with those that are not ill. As a person working in retail for many years in management, I've always gone the extra mile to please others reguardless of what day I was having or what our current policies don't allow. There is a way to get things by being assertive but if one is aggressive, it is hard to comply with that behavior. On a daily basis I deal with minor issues of returns past the policy date to large issues of solving discreptancies that are technically out of my power and I'm always willing to work to solve issues. I understand when everything isn't done correctly, it can be fustrating, but there is an easier way of going about things. I've had many situations where customers call me stupid, tell me I'm not going to amount to anything and call me a piece of shit to my face. I've seen many of my employees continue to comply to resolve an issue as much as possible and have a product thrown in their face, yet they are still keeping calm. I assure you not only is this abuse inhumane but we are not as willing to help someone as much if they are going to be bashing and battering us individually. The workers at Dunkin Donuts complied so well and handled theirselves accordingly. From the beginning of an individual having a camera to record the incident, I would have been dialing 911 after politely asking to put the camera away. Again, reguardless of mental issues or not, this sort of behavior continues to occur because many individuals take customer service to a complete different level and expect for you to become their slave reguardless if it is your fault. The easiest way about approaching a situation is in a professional manner, by being assertive and avoiding aggression because if a company wants to continue to have you as a customer, they will do anything to please you back. On an ending note, I myself have had bad experiences in stores and more so because I know the retail expectation. Whenever I come across an issue, I approach it in a professional tone and I am usually rewarded with either a credit or something else for free. If you see something, say something; don't scream it!

JC

jessy1991
jessy1991

Whether or not this is an issue of mental illness or not, it just digust me that this behavior continues to occur with those that are not ill. As a person working in retail for many years in management, I've always gone the extra mile to please others reguardless of what day I was having or what our current policies don't allow. There is a way to get things by being assertive but if one is aggressive, it is hard to comply with that behavior. On a daily basis I deal with minor issues of returns past the policy date to large issues of solving discreptancies that are technically out of my power and I'm always willing to work to solve issues. I understand when everything isn't done correctly, it can be fustrating, but there is an easier way of going about things. I've had many situations where customers call me stupid, tell me I'm not going to amount to anything and call me a piece of shit to my face. I've seen many of my employees continue to comply to resolve an issue as much as possible and have a product thrown in their face, yet they are still keeping calm. I assure you not only is this abuse inhumane but we are not as willing to help someone as much if they are going to be bashing and battering us individually. The workers at Dunkin Donuts complied so well and handled theirselves accordingly. From the beginning of an individual having a camera to record the incident, I would have been dialing 911 after politely asking to put the camera away. Again, reguardless of mental issues or not, this sort of behavior continues to occur because many individuals take customer service to a complete different level and expect for you to become their slave reguardless if it is your fault. The easiest way about approaching a situation is in a professional manner, by being assertive and avoiding aggression because if a company wants to continue to have you as a customer, they will do anything to please you back. On an ending note, I myself have had bad experiences in stores and more so because I know the retail expectation. Whenever I come across an issue, I approach it in a professional tone and I am usually rewarded with either a credit or something else for free. If you see something, say something; don't scream it!

-JC

jessy1991
jessy1991

Whether or not this is an issue of mental illness or not, it just digust me that this behavior continues to occur with those that are not ill. As a person working in retail for many years in management, I've always gone the extra mile to please others reguardless of what day I was having or what our current policies don't allow. There is a way to get things by being assertive but if one is aggressive, it is hard to comply with that behavior. On a daily basis I deal with minor issues of returns past the policy date to large issues of solving discreptancies that are technically out of my power and I'm always willing to work to solve issues. I understand when everything isn't done correctly, it can be fustrating, but there is an easier way of going about things. I've had many situations where customers call me stupid, tell me I'm not going to amount to anything and call me a piece of shit to my face. I've seen many of my employees continue to comply to resolve an issue as much as possible and have a product thrown in their face, yet they are still keeping calm. I assure you not only is this abuse inhumane but we are not as willing to help someone as much if they are going to be bashing and battering us individually. The workers at Dunkin Donuts complied so well and handled theirselves accordingly. From the beginning of an individual having a camera to record the incident, I would have been dialing 911 after politely asking to put the camera away. Again, reguardless of mental issues or not, this sort of behavior continues to occur because many individuals take customer service to a complete different level and expect for you to become their slave reguardless if it is your fault. The easiest way about approaching a situation is in a professional manner, by being assertive and avoiding aggression because if a company wants to continue to have you as a customer, they will do anything to please you back. On an ending note, I myself have had bad experiences in stores and more so because I know the retail expectation. Whenever I come across an issue, I approach it in a professional tone and I am usually rewarded with either a credit or something else for free. If you see something, say something; don't scream it!

jessy1991
jessy1991

Whether or not this is an issue of mental illness or not, it just digust me that this behavior continues to occur with those that are not ill. As a person working in retail for many years in management, I've always gone the extra mile to please others reguardless of what day I was having or what our current policies don't allow. There is a way to get things by being assertive but if one is aggressive, it is hard to comply with that behavior. On a daily basis I deal with minor issues of returns past the policy date to large issues of solving discreptancies that are technically out of my power and I'm always willing to work to solve issues. I understand when everything isn't done correctly, it can be fustrating, but there is an easier way of going about things. I've had many situations where customers call me stupid, tell me I'm not going to amount to anything and call me a piece of shit to my face. I've seen many of my employees continue to comply to resolve an issue as much as possible and have a product thrown in their face, yet they are still keeping calm. I assure you not only is this abuse inhumane but we are not as willing to help someone as much if they are going to be bashing and battering us individually. The workers at Dunkin Donuts complied so well and handled theirselves accordingly. From the beginning of an individual having a camera to record the incident, I would have been dialing 911 after politely asking to put the camera away. Again, reguardless of mental issues or not, this sort of behavior continues to occur because many individuals take customer service to a complete different level and expect for you to become their slave reguardless if it is your fault. The easiest way about approaching a situation is in a professional manner, by being assertive and avoiding aggression because if a company wants to continue to have you as a customer, they will do anything to please you back. On an ending note, I myself have had bad experiences in stores and more so because I know the retail expectation. Whenever I come across an issue, I approach it in a professional tone and I am usually rewarded with either a credit or something else for free. If you see something, say something; don't scream it!

puddeetat
puddeetat

This is a real sad testament to what is occurring across America with untreated mental health issues.  I work in a library where many of our customers, suffer from self-medication (with drugs and alcohol) because the drugs they need are not available to the uninsured.  They clog our emergency rooms with non-emergency medical needs and are sent on their way with prescriptions they can't afford.  Many can't behave well enough to have housing or hold jobs.  I don't condone her actions, but I see the same or worse daily. 

glen_perfect_10
glen_perfect_10

"I will make my public statement when I'm ready. And I'm not doing it for free."  Umm....no thanks, bitch.  Sit in your basement for the rest of your life, cause you don't deserve shit $$$$$.

Jack81
Jack81

@hollywoodncatmpr

They haven't done lobotomies for decades mate. Nor do they lock up people against their will unless a threat to themselves or others. Pull your head out of your ass and realise that mental health is a bit more complex then Hollywood fixes.

mhaggard32
mhaggard32

@squanbeachgal87 Exactly what hate crime and or terrorist threat did she make? Dunkin Donuts failed to live up to their guarantee and she called them out on it in a dramatic and bodacious way. Did the poor little sand nigger faggot get his feelings hurt? Oh well, that's life in the big city.

bugblack
bugblack

@glen_perfect_10  ...says the guy that learned absolutely NOTHING from reading the article (or more precisely, likely couldn't struggle through it to the end).  So, let me ask you this, if a mentally ill person were to say "I will not make a comment till Dunkin Donuts gives me a Big & Toasty sandwhich", would you pontificate as follows, "Umm...no thanks bitch. Sit in your basement and starve to death, cause you don't DESERVE food"?  It's people like you that propagate the suffering of those with mental illness.

thugpimp
thugpimp

@mhaggard32 @squanbeachgal87 What an idiot. They should have banned her then for being racist to a member of staff. You clearly have never held down any form of paid employment. A company's staff should have the right to perform their job with out facing harassment. Especially racial harassment at that.

Secondly she stated she would bomb the establishment, on at least two occasions...al lover a receipt as well, but for some reason you want to defend that.

thugpimp
thugpimp

@bugblack Lol yeah, because the effect her video had one her reputation and life, you would think she would jump at the opportunity to redress the balance, if she were truly mentally ill at the time.

Also forget your comment. It's not like some stranger filmed her acting erratic and put it on facebook, which destroyed her life, she filmed it herself and set the chain of events in motion. No one owes her money for anything, no one even cares enough. I'll happily go on thinking she is  a c u n t for the rest of my life, its not in anyone's interest but hers to get her version of the story.

SlowDown
SlowDown

@bugblack Very true... but...  There is still the issue of whether this is simply a case of mental illness, or a very bad person using mental illness as an excuse when it's convenient.  I have to admit, the comment about "not doing it for free" combined with the original video leads me to believe the latter.

 
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