@jose_d_duran

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp It’s stressful enough trying to get my life back together after Irma, I didn’t need your employees making it more difficult.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp Your customer service is extremely poor and you should be ashamed. I don’t know if I’ll stay at a Hilton owned hotel ever again.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp After 29 hours and countless calls, I finally got someone to help me no thanks to anyone else.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp 2/2 Going on 2 days now. This is an unacceptable standard of customer service.

  • @jose_d_duran
    21 September, 2017

    @HiltonHelp 1/2 I was mischarged for a FEMA-paid stay at Gates Hotel South Beach. Nobody will answer my calls, nobody willing to help me.

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Jose D. Duran

Jose D. Duran

Jose D. Duran has been the associate web editor of Miami New Times since 2008. He's the voice and strategist behind the publication's eyebrow-raising Facebook and Twitter feeds. He has also been reporting on Miami's music, entertainment, and cultural scenes since 2006, previously through sites such as MiamiNights.com and OnBeat.com. He earned his BS in journalism with a minor in art history from the University of Florida. He's a South Florida native and will be a Miami resident as long as climate change permits and the temperature doesn't drop below 60 degrees.

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