Best Service in a Restaurant - 2005
Readers' Choice: 3030 Ocean
Good help is so hard to find these days. Sure, you'll be well-attended at the Captain's Table on the QE2 or in the grand dining room of the Ritz, but the servers at most neighborhood cafés might as well have been trained at Fawlty Towers. Consider it a lucky break if you don't end up with another table's crab cakes when you ordered steak Diane. Unlike so many of its brethren, Herban Kitchen has a service system choreographed like a Balanchine ballet: You're taken care of by a half-dozen pleasant and unruffled dudes who know how to maintain a precise balance of friendliness and distance. They come and go, filling glasses and removing plates. They don't share their first names or interrupt you mid-brilliant dissertation. And you won't find yourself stuck in that dead zone between dessert and the check when the entire staff disappears outside for a smoke.