"They
f*** you with cell phones!" says Joel Kodner, one of the
most outspoken members of our South Florida Twitterverse. He's quoting Joe Pesci's
character in Lethal Weapon 4, who was ranting about poor reception, dropped calls, and the rapidly decreasing size of the
gadgets themselves. That was 12 years ago -- imagine what he'd have to
say today in regard to data plans, rollover minutes, hardware/network
exclusivity, and so on.
The entire industry seems focused on profiting
not by offering unparalleled service and functionality but by
confusing, frustrating, and contractually imprisoning the customer.
The iPhone is currently the world's top-selling portable. It's been limited to just one carrier, AT&T, but if the iPhone makes itself able to be available to other carriers, and that's going to bring new complexities.