South Pacific: Sun-Sentinel's Customer Center Moves

You may know that if you have a problem with your Sun-Sentinel and call the "newspaper" about it, you will talk to a guy or girl with a strange accent sitting thousands of miles away in Manila, Philippines. Well, that's not going to happen anymore. According to a Sentinel memo that...

By Bob Norman

July 29, 2009

[
        {
          "name": "GPT - Billboard - Slot Inline - Content - Labeled - No Desktop",
          "component": "16971022",
          "insertPoint": "2",
          "requiredCountToDisplay": "2"
        },{
          "name": "Editor Picks",
          "component": "15769925",
          "insertPoint": "4",
          "requiredCountToDisplay": "1"
        },{
          "name": "Inline Links",
          "component": "16575154",
          "insertPoint": "8th",
          "startingPoint": 8,
          "requiredCountToDisplay": "7",
          "maxInsertions": 25
        },{
          "name": "GPT - Rectangle 2x - Slot Auto-select - Labeled",
          "component": "15782206",
          "insertPoint": "8th",
          "startingPoint": 8,
          "requiredCountToDisplay": "7",
          "maxInsertions": 25
        },{
          "name": "Inline Links",
          "component": "16575154",
          "insertPoint": "8th",
          "startingPoint": 12,
          "requiredCountToDisplay": "11",
          "maxInsertions": 25
        },{
          "name": "GPT - Leaderboard to Tower - Slot Auto-select - Labeled",
          "component": "15782207",
          "insertPoint": "8th",
          "startingPoint": 12,
          "requiredCountToDisplay": "11",
          "maxInsertions": 25
        }
      ]

You may know that if you have a problem with your Sun-Sentinel and call the "newspaper" about it, you will talk to a guy or girl with a strange accent sitting thousands of miles away in Manila, Philippines.

Well, that's not going to happen anymore.

According to a Sentinel memo that came across the Pulp's transom, Sentinel's parent, Tribune Co., is leaving the company in Manila. Have they finally decided to do it from home? Not exactly. Now they will be working with a call center in... Baguio City, Philippines.

Read the memo after the jump.

-------------------------------------------

From: SS Administration
Sent: Tue 7/28/2009 2:01 PM
To: zzSSC.1Exchange.Users; zzWSFL.Group
Subject: New customer service call center starts this week

As most employees are aware, the customer service call centers for all Tribune properties are outsourced via a company called APAC, located in Manila, Philippines. Starting this week, we are transitioning to a different outsource company called Sitel, located in Baguio, Philippines.

Sitel is expected to bring a higher level of quality and professionalism to our customers. However, as with any other transition initiative, issues will arise and quick resolution is critical.

If you are contacted by customers who have feedback about our customer service call center, please ask them to contact the Consumer Service department at [email protected] or to leave a voicemail on our feedback line at 954-425-1555.

Become A Member

BEFORE YOU GO...
Can you help us continue to share our stories? Since the beginning, New Times Broward-Palm Beach has been defined as the free, independent voice of South Florida — and we'd like to keep it that way. Our members allow us to continue offering readers access to our incisive coverage of local news, food, and culture with no paywalls.

Journalist Bob Norman has been raking the muck of South Florida for the past 25 years. His work has led to criminal cases against corrupt politicians, the ouster of bad judges from the bench, and has garnered dozens of state, regional, and national awards.

Contact: Bob Norman