I've been asking myself what makes good service. It's not just because I've received so little of it — though a distinct lack of anything will make you question what's so great about it in the first place. There are the nuts and bolts, of course — proper wine presentation, a level of courtesy, the carefully timed arrival of plates and their efficient clearing. But truly great service rises above the obligatory. In the end, it's about care — a genuine desire to deliver a complete... More >>>