But in March, the 22-year-old singer cancelled all Meet and Greets, writing on Instagram that sessions left him "drained and filled with so much of other people's spiritual energy." Matthai's 14-year-old was devastated. Then Matthai learned her money wouldn't be refunded. Now, she's suing Bieber in Broward court for damages.
"They were upset, but so was everybody," says Scott Behren, Matthai's husband and attorney. "There were girls who gave up their quinces, girls who gave up their bar mitzvahs for these tickets."
At the time, management explained to Matthai over email that she could be refunded for her ticket in full. But in doing so, she would have to give up her two premium VIP seats. There were no partial refunds. When Matthai tried to buy two more tickets, everything at the American Airlines Arena was sold out. She kept the nearly $1,900 package in order to hold on to her seats so she could see Bieber with her daughter.
"[Bieber] refused to refund monies back to customers without them completely giving up tickets for shows that had been sold out for months," the complaint states. "Matthai attended the concert with floor seats worth $200 each on July 2, 2016, for which she paid over $900 each."
Matthai wasn't the only person who was angry. After racking up nearly $2,000 each on their credit cards, fans are pissed that Bieber didn't hold up his end of the deal. But attorney Scott Behren isn't aware of any other lawsuits.
Love u guys.. I'm going to be canceling my meet and greets. I enjoy meeting such incredible people but I end up feeling so drained and filled with so much of other people's spiritual energy that I end up so drained and unhappy.. Want to make people smile and happy but not at my expense and I always leave feeling mentally and emotionally exhausted to the point of depression .. The pressure of meeting people's expectations of what I'm supposed to be is so much for me to handle and a lot on my shoulders. Never want to disappoint but I feel I would rather give you guys the show and my albums as promised. Can't tell you how sorry I am, and wish it wasn't so hard on me.. And I want to stay in the healthy mindset I'm in to give you the best show you have ever seen ;)
"I wouldn't be surprised if there were other [lawsuits] in other parts of the country," he says. "As far as I'm concerned, I believe you should pay for what you actually got."
Matthai only wanted to be refunded the price of the Meet and Greet session (roughly $700 per ticket). Now the complaint lists damages in excess of $1,800 including interest and costs. The complaint mentions breach of contract, Florida's unfair and deceptive trade practices act, and negligent misrepresentation.
Behren explains that their 14-year-old daughter had seen Bieber perform while they were on vacation in the Bahamas. That was five or six years ago, he estimates, and says his daughter was a huge fan even then.
"He was a lot smaller than he is now," Behren says. "But [my daughter] has always been a fan. She really wanted to see him because she missed out meeting him [that time] in Atlantis."